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# Virtual In-Person Identity Proofing

## Verify Identity Virtually via Video Conference with a Trusted Referee

Use virtual in-person identity proofing to onboard users and increase access to digital platforms.

[Contact Sales _navigate\_next_](https://www.id.me/contact)

## Why use virtual in-person identity proofing?

While traditional online identity proofing helps most users access secure services online, some populations struggle with the online process. Virtual in-person proofing allows those individuals to complete identity proofing with a trained Trusted Referee via a simple video conference session.

Individuals may require virtual in-person proofing to overcome several challenges:

Frozen or limited credit files

Lack of permanent address

Outdated information stored in credit bureaus

Unregistered prepaid phones

Lack of computer experience

#### The Virtual In-Person Proofing Process

ID.me provides step-by-step instructions to facilitate a compliant and auditable virtual in-person identity proofing process

Step 1:

After a user fails online verification, they will be prompted to schedule a free live video session with a Trusted Referee from available time slots.

Step 2:

The user will upload their identity documents and confirm their personal information. They will then receive an email confirming their appointment.

Step 3:

During the virtual in-person proofing session, the user meets with a Trusted Referee via video conference and displays their identity documents.

Step 4:

To complete the process, the Trusted Referee attests the authenticity of the user's documents and application through the video conference. A NIST 800-63-3 compliant digital credential is generated.

[Contact Sales _navigate\_next_](https://www.id.me/contact)

##### Why Organizations Choose ID.me

### NIST 800-63-3 Aligned

Assist users challenged with online identity proofing and meet IAL/AAL2 identity proofing and authentication standards to comply with federal and steve-level requirements.

### Interoperable Login

Once a user has verified their identity with ID.me, that person will never have to re-verify their identity again across any organization where ID.me is integrated.

### Trusted Referees

Trained and certified call center employees called Trusted Referees guide users through the identity proofing process over video chat.

##### What Information is Required for Virtual In-Person Identity Proofing?

To complete virtual in-person identity proofing, users must present the following pieces of information:

- First and Last Name
- Birthdate
- Mobile Phone Number
- Email
- Address

- Social Security Number
- 
2 Primary documents
or
1 primary document & 2 secondary documents

###### Primary Documents

- U.S. or Canadian driver's license
- U.S. Passport or passport card
- Federal or State ID
- Permanent Resident Card (I-511)
- Military ID
- Foreign Passport with I-511
- Employment authorization card (I-766)

###### Secondary Documents

- Credit card
- Health Insurance card
- Social Security card
- Birth certificate
- School ID with photo
- Voter registration card
- Temporary resident card